Thank you for choosing Chingford Florist for your online flower delivery needs across Chingford and the surrounding areas. The following Terms & Conditions govern all transactions, services, and deliveries provided via our website. We kindly ask that you read these terms carefully before making a purchase. By placing an order on our website, you agree to be bound by these Terms & Conditions.
These Terms & Conditions are applicable to all customers residing in or ordering for delivery to Chingford and its surrounding areas. They apply to all sales, orders, and deliveries conducted via our online flower shop. If you do not agree to any of these terms, you should not use our website for ordering flowers or related products.
At Chingford Florist, we strive to provide a seamless, convenient, and secure ordering process for every customer. Here’s how it works:
All flowers, plants, and items offered on our website are subject to availability. While we endeavour to keep our stock information current, seasonal variations and supply issues may occasionally affect availability. We reserve the right to substitute items with equivalent flowers of similar style, value, and quality, especially in the case of short-notice deliveries. Any significant changes will be communicated to you before dispatch, wherever practical.
All prices displayed on our website are in Pound Sterling (£) and inclusive of VAT, unless otherwise stated. Delivery charges are outlined clearly at checkout before payment. We accept payment by all major debit and credit cards, and other secure online payment methods as made available at checkout. Payment in full is required at the time of ordering. Your order will only be processed once payment has been received and confirmed.
Chingford Florist reserves the right to update product or delivery prices at any time without prior notice. In the case of a pricing error for any product or service you have ordered, we will contact you for confirmation before proceeding with the transaction or providing a refund if necessary.
We provide online flower delivery throughout Chingford and its surrounding areas. Delivery dates and times are subject to availability and are not guaranteed unless specifically agreed. Standard delivery usually takes place on the date requested, but certain factors (such as adverse weather, traffic conditions, or unforeseen circumstances) may result in delays. We will do our utmost to notify you of any delays and work promptly to resolve delivery issues.
If the recipient is unavailable at the time of delivery, our driver will attempt to leave the item in a secure location or with a neighbour, and will leave a delivery note or contact the recipient as appropriate. Please provide clear delivery instructions to assist in successful delivery. We cannot accept responsibility for failed deliveries if incorrect address information is provided.
Should you need to cancel or amend your order, please contact us as soon as possible. Cancellations may be made up to 24 hours before the requested delivery date for a full refund. If we receive your cancellation request within 24 hours, we reserve the right to deduct for costs incurred as flowers may already have been prepared or dispatched. Same-day orders and deliveries cannot typically be cancelled or amended once placed.
Amendments to delivery details or messages on cards can be considered if received in a timely fashion, but cannot be guaranteed, especially during busy periods.
At Chingford Florist, customer satisfaction is paramount. Our flowers and arrangements are carefully prepared to order. If you are unhappy with your order or receive damaged or unsatisfactory goods, please notify us within 24 hours of delivery. We may request a digital photograph for assessment. Where appropriate, we will offer a replacement or refund.
Refunds will be made to the original payment method used during checkout. Please allow up to five working days for the refund to be processed. Refunds are at the sole discretion of Chingford Florist.
Chingford Florist is committed to delivering flowers and products at the highest standard. However, to the fullest extent permitted by law, our liability for any claim arising out of our services or products shall be limited to the amount paid for the specific order in question. We accept no responsibility for loss of profits, loss of opportunity, or any indirect or consequential loss resulting from the purchase or delivery of our products.
Furthermore, we cannot be held liable for delays or failure to deliver if caused by circumstances outside our reasonable control, including but not limited to severe weather, third-party courier delays, civil disturbances, or supply chain interruptions.
It is your responsibility to provide accurate, complete delivery and contact information at the point of order. Chingford Florist cannot accept liability or offer refunds for missed or failed deliveries due to incorrect addresses or absent recipients. Please ensure the recipient is available at the delivery address on the selected delivery date, or appropriate instructions are provided for alternative arrangements.
When ordering on behalf of another person, you are responsible for ensuring the recipient is aware of the delivery and any potential allergens related to flowers or plants.
Your privacy is important to us. Chingford Florist is committed to handling your data securely and lawfully in accordance with current data protection legislation. We will use your personal data solely for the purposes of processing your flower order, delivery, customer service, and where consent is given, for marketing communications. More details can be found in our Privacy Policy.
All product names, images, designs, and website content are the intellectual property of Chingford Florist or its licensors, and may not be reproduced, distributed, or used without express written consent.
Chingford Florist reserves the right to update or modify these Terms & Conditions at any time. Revisions will take effect from the date of publication on our website. We recommend reviewing these terms regularly to stay informed of any changes.
These Terms & Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. By using our services, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be unenforceable or unlawful, the remaining provisions shall remain in full force and effect.
If you have questions or concerns about these Terms & Conditions, your order, or any aspect of our online flower delivery service in Chingford and the surrounding areas, please reach out through the contact form on our website. We are always delighted to help.
Thank you for shopping with Chingford Florist. We look forward to delivering beautiful flowers to you and your loved ones across Chingford and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chingford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chingford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
