At Chingford Florist, we are dedicated to delivering the freshest flowers to households and businesses across Chingford and our nearby areas. As your trusted local florist, we pride ourselves on quality arrangements and exceptional customer service. Please read below for our policies on returns, refunds, and complaints, all backed by our commitment to a fresh flowers guarantee for every order.
We guarantee that every bouquet and arrangement leaving our shop is crafted with fresh, hand-selected flowers. Chingford Florist is proud to supply blooms that are vibrant, healthy, and long-lasting. If you ever feel we’ve not met this standard, please reach out – customer satisfaction is always our top priority.
If your flowers arrive damaged or in an unsatisfactory condition, please notify us as soon as possible. To help us process your request quickly, we ask that you provide a description and photographic evidence of the issue on the day of delivery. Once verified, we will offer you a replacement delivery or a full refund, depending on your preference. Our aim is to resolve any damage-related concerns promptly and to your satisfaction.
Your flowers should remain fresh and beautiful for at least five days from the date of delivery, provided they are cared for as recommended. If you notice that your flowers have wilted or perished within this freshness window (and care guidelines were followed), please contact us within five days of receiving your order. We will review the details and, if appropriate, arrange a free replacement or refund as part of our fresh flowers guarantee to our Chingford community.
If your order does not meet expectations due to damage on arrival or a lack of freshness within five days, we are happy to offer:
Please ensure all claims are made within five days of your delivery, so we can uphold our dedication to fresh, premium flowers in Chingford.
We take all feedback seriously and appreciate the opportunity to resolve any issues. If you wish to make a complaint about your flowers or our service, please get in touch with details of your concern and your order number if available. Our team will investigate and respond promptly, usually within 24-48 hours. Your satisfaction as a valued customer in the Chingford area is our priority, and we are committed to finding a resolution for every complaint.
Chingford Florist has built a reputation as a reliable, quality-driven florist for both residential and business customers in Chingford. Our returns, refunds, and complaints policy is designed to give you confidence that every order will meet your expectations for freshness and beauty.
Thank you for choosing us as your local florist. We look forward to bringing even more joy to you and your loved ones with every bouquet we deliver.
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